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Client Support Officer

Job no: 498929
Work type: full-time
Location: Crawley
Categories: Library

University Library

  • 2x Full time and 1x Part time (0.5 FTE / 37.5 hours per fortnight)
  • Fixed term contract until 30 October 2017; 31 December 2017; and 30 June 2018.
  • Salary range: Level 4 $62,110 - $66,113 p.a.

The University of Western Australia (UWA) is ranked amongst the top 100 universities in the world and a member of the prestigious Australian Group of Eight research-intensive universities.  With an enviable research track record, vibrant campus and working environments, supported by the freedom to ‘innovate and inspire’ there is no better time to join Western Australia’s top University.

The team

The University Library provides information resources, services, systems and spaces to support, stimulate and innovate teaching, learning and research. 

The University Library has two sections – Library Engagement and Experience and Library Research and Collections. Library Engagement and Experience is responsible for six libraries (Reid Library, Barry J Marshall Library, Law Library, Music Library, Education, Fine Arts and Architecture Library, and Medical and Dental Library) as well as academic engagement with faculties, schools, research centres and institutes, research, teaching and learning support services, information, reference and inquiry services, student IT support, information literacy and research skills, lending and collection development and management.

The opportunity

As the appointee, under general direction, you will be in an essential client facing role in delivering learning, student IT support and lending services in the UWA libraries. This includes client inquiries via face-to-face, online (including email, AskUWA, social media) or via telephone. You will refer inquiries to other areas where appropriate and liaise with other areas of University Library and UWA.

To be considered for this role, you will demonstrate:

  • Completion of Year 12 and subsequent relevant experience or education, or eligibility for Library Technician membership of the Australian Library and Information Association
  • Awareness of current and relevant scholarly information resources and information communication technologies (ICT) in a higher education environment
  • Excellent client service skills demonstrating an ability to deal with clients and colleagues with professionalism, diplomacy and efficiency
  • Problem solving skills
  • Ability to work flexibly with a positive approach in a rapidly changing environment, manage time and meet deadlines

Full details of the position's responsibilities and the selection criteria are outlined in the position description.

Closing date: Friday 23 June 2017

This position is only open to applicants with relevant rights to work in Australia.

Application Details: Please apply online via the Apply Now button.

Please see the position description prior to applying: Download File 313277, 313278, 313282, 313283, 313284, 313285, 313286, 313288, ~.pdf

  • UWA has been awarded Top Ten Employer for LGBTI – inclusion of the Australian Workplace Equity Index (AWEI -2016).
  • The University is also a proud member of the Athena SWAN/SAGE Pilot for Gender Equity.


Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time