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Support Analyst Specialist Solutions

Job no: 499191
Work type: full-time
Location: Crawley
Categories: Information Technology

  • Dynamic fast paced team environment
  • 12 month fixed-term full-time appointment
  • Salary range: Level 6 ($77,122 - $81,629 p.a. plus 17% Super)

The University of Western Australia (UWA) is ranked amongst the top 100 universities in the world and a member of the prestigious Australian Group of Eight research-intensive universities. With an enviable research track record, vibrant campus and working environments, supported by the freedom to ‘innovate and inspire’ there is no better time to join Western Australia’s top University.

The team

UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals.  UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.

Robust, flexible, integrated and agile enterprise architecture, information and technology services are vital to enabling the university strategic objectives.

About the opportunity

The Support Analyst, Specialist Solutions works directly with the business users of the Service Delivery Centre (SDC) to provide support for specialised teaching and research solutions. As the appointee you will be responsible for resolving requests, problems and incidents in line with the agreed service levels for existing solutions.  You will also provide implementation services for new solutions. 

To be considered for this role, you will demonstrate:

  • A relevant University degree or equivalent
  • ITIL certification or experience in Service Delivery process is desirable
  • Considerable experience in providing support and troubleshooting for teaching and/or research solutions and applications
  • Considerable experience in computer system maintenance, support, incidents and problem resolution and management
  • Experience in adopting best practice approaches to maintenance, customer support and management of technical knowledge base
  • Experience in a customer service role with Level 3 technical support proficiency
  • Well-developed analytical, problem solving, written and verbal communications skills
  • The ability to work effectively in a team environment
  • The ability to communicate, build positive stakeholder relationships and competing priorities whilst always remaining fully customer focused
  • Working knowledge of the Higher Education sector is desirable

Full details of the position’s responsibilities and the selection criteria are outlined in the position description.

Closing date: 29 September 2017

This position is only open to applicants with relevant rights to work in Australia.

Application Details: Please apply online via the Apply Now button.

Please see the position description prior to applying:  315745.pdf

  • UWA has been awarded Top Ten Employer for LGBTI – inclusion of the Australian Workplace Equity Index (AWEI -2016).
  • The University is also a proud member of the Athena SWAN/SAGE Pilot for Gender Equity.

 

 

 

Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time